Compare
Relay compared with other support tools
Honest, sourced comparisons for small SaaS teams choosing a support tool. We say where each one is better than Relay, too.
Prices checked .
Summary of every comparison
Relay costs $19 a month for Pro (3 seats) or $49 a month for Team (unlimited seats), with AI answers, the email channel and the feedback board in both plans. Paying yearly gets 2 months free. Relay supports website chat and email, and is hosted only.
| Tool | Starting price | Free plan | AI pricing | Self-host |
|---|---|---|---|---|
| Relay | $19 a month, 3 seats | No | Included in the plan | No |
| Intercom | $29 per seat per month | No (14-day trial) | From $0.99 per outcome | No |
| Chatwoot | $19 per agent per month (Startups) | Yes: Hacker plan, and free self-hosting | Captain AI credits included; $20 per 1,000 extra | Yes (open source) |
| Featurebase | $29 per seat per month, billed yearly (Growth) | Yes: 1 seat, no AI agent | $0.49 per AI resolution | No |
| Tidio | $24.17 a month (Starter, 100 conversations) | Yes: 50 conversations a month | Lyro conversations by plan; custom beyond | No |
| Crisp | $45 per workspace per month (Mini) | Yes: 2 seats, no AI | AI credits included in paid plans | No |
| Help Scout | $25 per user per month (Standard) | Yes: up to 5 users, no AI | $0.75 per AI resolution | No |
Pick a comparison
Relay vs Intercom
AI-first customer service platform with per-seat pricing.
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Relay vs Chatwoot
Open-source customer support platform, hosted or self-hosted.
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Relay vs Featurebase
Feedback board that grew into a support suite.
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Relay vs Tidio
Live chat and chatbot suite priced by conversation volume.
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Relay vs Crisp
Multichannel chat platform with flat per-workspace pricing.
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Relay vs Help Scout
Email-first shared inbox with a knowledge base and chat.
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Figures come from each vendor's public pages and are list prices in US dollars that can change. Relay is made by the team that wrote these pages. Think something is out of date? Tell us on the feedback board.