Is Relay or Tidio better for a SaaS startup?

Relay is built for small SaaS teams: a help center, AI answers with citations, a shared inbox and a feedback board. Tidio is a broader chat and chatbot suite with visual flows and more marketing automation. If your goal is answering product questions, Relay is more focused. If you want chatbots that qualify leads or run campaigns, Tidio fits better.

How does Tidio pricing differ from Relay?

Tidio's limits are set by billable conversations: 50 a month on Free, 100 on Starter, up to 2,000 on Growth. Relay's price is by plan, $19 a month for 3 seats or $49 for unlimited seats, with no conversation-volume tiers. Prices checked 2026-10-02.

Does Relay have a free plan like Tidio?

No. Tidio has a free plan with 50 billable conversations a month. Relay has no free plan or trial, though the live demo needs no signup.

Does Tidio's AI answer only from my content?

Tidio says its Lyro agent answers from the support content it learns from your site, with configurable hand-off rules. Relay's AI answers only from your published help center articles, cites them, and offers a hand-off to a person when it can't help.

Can I sign up for Relay today?

Yes. Create an account, name your workspace, pick a plan and pay to switch it on, then paste one script tag into your app. You can also try the live demo first, without signing up.

Relay vs Tidio

Live chat and chatbot suite priced by conversation volume.

Prices checked 2 October 2026. Written by the Relay team, so check the sources below.

The short answer

Tidio prices by conversation volume: a free plan covers 50 billable conversations a month, and Starter is $24.17 a month for 100. Relay prices by plan, at $19 a month for 3 seats or $49 for unlimited seats, with no per-conversation limits in the price. Choose Relay if you want a focused SaaS support tool with a help center and feedback board. Choose Tidio if you want a free tier, visual chatbot flows or a broader set of marketing automations.

Try the live demo

Choose Relay if…

You want plan pricing that does not depend on how many conversations you have.
You want your help center, AI answers and feedback board in one place.
Your customers are SaaS users, and you don't need marketing flows.

Choose Tidio if…

You want a free plan to start on.
You want to build chatbot and marketing flows visually.
You need auto-assignment and macros for a growing team.

Pricing

What a team of three pays

Relay Pro

$19 /month

3 seats, flat. AI answers, the email channel and the feedback board are included.

Tidio

$24.17 /month

Starter plan (not per seat; 100 billable conversations a month). Lyro AI includes 50 one-off conversations on Free and Starter; more are custom.

List prices in US dollars. Relay costs $19 a month for Pro (3 seats) or $49 a month for Team (unlimited seats), with AI answers, the email channel and the feedback board in both plans. Paying yearly gets 2 months free.

Tidio pricing in detail

Free: $0, 50 billable conversations a month, 50 one-off Lyro AI conversations, live chat, ticketing, email and video calls.
Starter: $24.17 a month, 100 billable conversations a month.
Growth: from $49.17 a month, up to 2,000 billable conversations, with advanced analytics, auto-assignment and macros.
Plus: from $300 a month plus usage, with multiproject, departments, an open API and custom branding.
Premium: custom pricing, with a managed service and pay-per-resolution AI billing.

Features

Relay and Tidio, side by side

Tidio is a live chat and chatbot suite with a visual flow builder and an AI agent called Lyro. Its plans are limited by billable conversations rather than by seats.

Relay compared with Tidio, feature by feature
Feature	Relay	Tidio
Price for a 3-person team	$19 a month, flat	$24.17 a month on Starter, capped at 100 conversations
How you are charged	Per plan, 3 or unlimited seats	By billable conversations, plus AI usage
Free plan	No free plan or trial	50 conversations a month
AI answers	Claude answers from your help center, with citations. Included in the plan price	Lyro: 50 one-off conversations on Free and Starter
Live chat widget and email
Public help center		Not listed on its pricing page
Public feedback board		Not listed on its pricing page
Visual chatbot flows
Auto-assignment and macros	Not yet	Growth plan and up

Questions

Relay vs Tidio: common questions

Is Relay or Tidio better for a SaaS startup?: Relay is built for small SaaS teams: a help center, AI answers with citations, a shared inbox and a feedback board. Tidio is a broader chat and chatbot suite with visual flows and more marketing automation. If your goal is answering product questions, Relay is more focused. If you want chatbots that qualify leads or run campaigns, Tidio fits better.
How does Tidio pricing differ from Relay?: Tidio's limits are set by billable conversations: 50 a month on Free, 100 on Starter, up to 2,000 on Growth. Relay's price is by plan, $19 a month for 3 seats or $49 for unlimited seats, with no conversation-volume tiers. Prices checked 2026-10-02.
Does Relay have a free plan like Tidio?: No. Tidio has a free plan with 50 billable conversations a month. Relay has no free plan or trial, though the live demo needs no signup.
Does Tidio's AI answer only from my content?: Tidio says its Lyro agent answers from the support content it learns from your site, with configurable hand-off rules. Relay's AI answers only from your published help center articles, cites them, and offers a hand-off to a person when it can't help.
Can I sign up for Relay today?: Yes. Create an account, name your workspace, pick a plan and pay to switch it on, then paste one script tag into your app. You can also try the live demo first, without signing up.

Sources and how we compare

Prices checked 2 October 2026. Figures come from each vendor's own public pages, listed below, and are list prices that can change. Where a vendor's page doesn't mention a feature we write “not listed” rather than “no”. Relay is made by the team that wrote this page. If something here is out of date, tell us on the feedback board and we'll correct it.