Is Relay cheaper than Crisp?

At list price, yes for a small team: Relay Pro is $19 a month for 3 seats, while Crisp's cheapest paid plan, Mini, is $45 a month per workspace for 4 seats. Crisp also has a free plan with 2 seats and no AI, which Relay does not. Prices checked 2026-10-02.

Does Relay support WhatsApp, Messenger or SMS?

No. Relay supports website chat and email. Crisp supports 12 channels, including WhatsApp, Messenger, Instagram, SMS and phone. If your customers reach you in messaging apps, choose Crisp.

Do Relay and Crisp both avoid per-seat pricing?

Yes, in different ways. Crisp charges per workspace with a seat allowance that grows with the plan. Relay charges per plan: 3 seats on Pro at $19 a month, or unlimited seats on Team at $49 a month.

Does Crisp have a public feedback board?

A public feedback board is not listed on Crisp's pricing page. Relay includes one, with voting, comments and statuses, in both plans.

Can I sign up for Relay today?

Yes. Create an account, name your workspace, pick a plan and pay to switch it on, then paste one script tag into your app. You can also try the live demo first, without signing up.

Relay vs Crisp

Multichannel chat platform with flat per-workspace pricing.

Prices checked 2 October 2026. Written by the Relay team, so check the sources below.

The short answer

Crisp and Relay both avoid per-seat pricing. Crisp's paid plans start at $45 a month per workspace for 4 seats, and its channels include WhatsApp, Messenger, Instagram, SMS and phone. Relay is $19 a month for 3 seats, or $49 for unlimited seats, with website chat and email only. Choose Relay for a lower price, a feedback board and a help center built in. Choose Crisp if you need to reach customers on WhatsApp, social or phone.

Try the live demo

Choose Relay if…

Your customers reach you through your website and email, not messaging apps.
You want a lower price and a built-in feedback board.
You want AI answers that cite your help center articles.

Choose Crisp if…

You need WhatsApp, Messenger, Instagram, SMS or phone support.
You want a free plan, or a free trial of the paid ones.
You want one inbox that merges every channel.

Pricing

What a team of three pays

Relay Pro

$19 /month

3 seats, flat. AI answers, the email channel and the feedback board are included.

Crisp

$45 /month

Mini plan, per workspace (4 seats included). Mini includes $5 of AI credits, about 90 automated conversations.

List prices in US dollars. Relay costs $19 a month for Pro (3 seats) or $49 a month for Team (unlimited seats), with AI answers, the email channel and the feedback board in both plans. Paying yearly gets 2 months free.

Crisp pricing in detail

Free: $0 per workspace, 2 seats, no AI credits.
Mini: $45 per workspace per month, 4 seats, channels including email, WhatsApp, Messenger, Instagram and SMS, and $5 of AI credits (about 90 automated conversations).
Essentials: $95 per workspace per month, 10 seats, and $25 of AI credits (about 450 automated conversations).
Plus: $295 per workspace per month, 20+ seats, $75 of AI credits (about 1,350 automated conversations), unlimited task automations and white labelling.
All plans include a 14-day free trial with full features.

Features

Relay and Crisp, side by side

Crisp is a multichannel messaging platform that puts website chat, email and social and messaging apps in one inbox. It charges per workspace instead of per seat, with AI credits included in paid plans.

Relay compared with Crisp, feature by feature
Feature	Relay	Crisp
Price for a 3-person team	$19 a month, flat	$45 a month on Mini (4 seats included)
How you are charged	Per plan	Per workspace, with AI credits included
Free plan or trial	No free plan or trial	Free plan (2 seats), and a 14-day trial of paid plans
Channels	Website chat and email	12, incl. WhatsApp, Messenger, Instagram, SMS and phone
AI answers	Claude answers from your help center, with citations. Included in the plan price	AI credits included from Mini; none on Free
Knowledge base	Public help center, all plans	Essentials and up
Public feedback board		Not listed on its pricing page
Seats	3 on Pro, unlimited on Team	4 on Mini, 10 on Essentials, 20+ on Plus

Questions

Relay vs Crisp: common questions

Is Relay cheaper than Crisp?: At list price, yes for a small team: Relay Pro is $19 a month for 3 seats, while Crisp's cheapest paid plan, Mini, is $45 a month per workspace for 4 seats. Crisp also has a free plan with 2 seats and no AI, which Relay does not. Prices checked 2026-10-02.
Does Relay support WhatsApp, Messenger or SMS?: No. Relay supports website chat and email. Crisp supports 12 channels, including WhatsApp, Messenger, Instagram, SMS and phone. If your customers reach you in messaging apps, choose Crisp.
Do Relay and Crisp both avoid per-seat pricing?: Yes, in different ways. Crisp charges per workspace with a seat allowance that grows with the plan. Relay charges per plan: 3 seats on Pro at $19 a month, or unlimited seats on Team at $49 a month.
Does Crisp have a public feedback board?: A public feedback board is not listed on Crisp's pricing page. Relay includes one, with voting, comments and statuses, in both plans.
Can I sign up for Relay today?: Yes. Create an account, name your workspace, pick a plan and pay to switch it on, then paste one script tag into your app. You can also try the live demo first, without signing up.

Sources and how we compare

Prices checked 2 October 2026. Figures come from each vendor's own public pages, listed below, and are list prices that can change. Where a vendor's page doesn't mention a feature we write “not listed” rather than “no”. Relay is made by the team that wrote this page. If something here is out of date, tell us on the feedback board and we'll correct it.