What's new in Relay

Releases

1. 26 October 2026New

   Run more than one workspace

   Keep each product or client in its own workspace, with its own inbox, help center, chat widget and team. Switch between them from the sidebar.

   • Pro includes up to 3 workspaces and Team up to 10.
   • Every workspace has its own plan, so you only pay for the ones you switch on.
   • The new workspace menu shows each workspace's plan and how many you've used.
2. 26 October 2026Improved

   AI answers that find the right article

   Customers don't have to use the same words as your help articles. The bot now finds the article that means the same thing, so more questions get a real answer.

   • Answers still come only from your help center, with the articles used shown underneath.
   • When the bot isn't sure, it passes the conversation to your team instead of guessing.
3. 27 September 2026New

   Feedback board and public roadmap

   Let customers suggest ideas, vote on them and comment, and show what you're working on.

   • Mark ideas Under review, Planned, In progress or Complete, and your replies are highlighted.
   • Add it to your own site or share the hosted page.
4. 23 September 2026New

   Email support and a live inbox

   Customers can email you as well as chat, and everything lands in one inbox that updates as it happens.

   • Emails arrive as conversations, and your replies go back by email.
   • If a customer hasn't read a chat reply after a few minutes, we email it to them.
   • New messages appear instantly, with no refreshing.